We are a proud member of the Akron Better Business Bureau with an A+ rating.
We are also a member of the International Window Film Association. If you are interested in getting window tint installed their website is very informative. Please visit them at www.iwfa.com
Below are some letters that were sent directly to us by customers. We have the best customers in the world, and it means so much to all of us here at Summit when we hear the work we are doing is appreciated.
Please note you can see more reviews online at Facebook and Google.
Customer Comments:
Subject: Compliments to your team
Roger,
Ron was just here to do some more work in our home: he did a great job again this time. He’s thoughtful, communicates well, very neat, respectful of our home, knowledgeable and answers any questions I have for him. I also just met Dominic: he was great as well.
Thanks to you and your team for the great service.
Brett F.
Brett Flenniken
Mason Goodman, a wonderful repeat customer of ours, posted this review to FB and also emailed it to Roger Jan. 8, 2018.
Shout out to a fantastic local Twinsburg business Summit Sound & Security for an amazing install of audio visual equipment in our home.
This was a multi part process that started in September and finished yesterday.
They designed and installed a powerful Polk Audio 5.1 surround sound system in our family room, installed a zone 2 audio area in the upstairs game room for whole house Pandora/Spotify music, mounted our TV, upgraded our internet router security and WiFi coverage, set up and programmed all of our television services and video game systems on one remote, and installed a digital outdoor antenna for pristine reception of local HD channels. The digital off air antenna is picking up 66 free channels! (No more hassle dealing with Time Warner/Spectrum.)
Their technicians are skilled, hard working, courteous, and leave everything clean and tidy. Ron and Jay went above and beyond each day they were here.
The company owner, Roger, designed the plan himself and was on site multiple times during installation. He was honest and fair with his pricing and took advantage of time periods when certain equipment was on sale to save the consumer money.
I cannot say enough good things about this company. They can handle any job, big or small. They also do a great job with automobile audio/visual needs and window tint.
Additionally they give back to local youth sports teams to include our Twinsburg Tigers 9U Travel Baseball Team.
Thanks Summit Sound. We’ll keep spreading your good name throughout the area.
Hello Andy & Bob.
I absolutely cannot believe how much of a difference the Dynomat made! It sounds like I invested twice as much into my car audio, and I could not be happier - Thank you very much for all the work you guys put into it; I can feel the love. :-)
Thank you,
Joe
Dear Roger,
I recently had window tinting applied to my windows and windshield on my car. I fell on ice in the winter of 2015 and injured my brain. As a result of this injury I have photophobia/visual discomfort. I experience headaches and migraines from the sun and flourescent lighting. My ophthalmologist suggested window tinting and provided a medical exemption.
I began looking for a business that may have experience with this type of issue. I found your website and I was intrigued. You are the only one who even mentioned helping anyone with a medical condition.
Your staff is very knowledgeable, friendly and willling to answer all questions. I had my side and rear windows completed on one day and came back to have the windshield done. The tinting has made a huge difference. Driving is much easier now. Glare or headlights are no longer problems.
I have told everyone how pleased I was with the service and cost. You should be very proud of your staff. They are amazing!
Plus my 2014 black Altima looks really cool now!
Very happy customer!
Evelyn B.
Mr. Buell,
I just wanted to touch base with you about the install I had completed yesterday. After a minor hiccup concerning scheduling, your 3 man crew showed up at 0930hrs (Friday, May 5th.)
The guys were genuine, polite, efficient and professional. They attacked the project with gusto and went above & beyond what I was expecting. Their installation was superb. From running coax behind a baseboard to "fishing" new electrical AND installing the equipment, they did a fine job. Their recommendations regarding the IR base and Universal remote were spot-on! I appreciate the time and care with which they completed the job. No mess, no BS, just straightforward work.
Thank you for the professional experience and please pass on my excitement at how well the job went.
Sincerely,
Kirk W.
Dear Roger and staff,
I have been to your store twice to have remote starters installed in two different vehicles. Each time I was impressed, so I thought I would let you know.
My company is in the service industry as well, so I know how important it is to provide the kind of service people appreciate...or more importantly...makes them return as repeat customers!
You have a great staff...from Bob at the front desk to the talented & courteous techs that do the work in the back...everyone should be commended for their great work!
I know one thing for sure...that I will be back.
Sincerely,
Robert M.
CEO
Roger,
The sound sysem is amazing!!! Watched 007 movie last night on Blu ray. Didn't know what we were missing.
Thank you!
JR
Roger,
I just wanted to drop you a note to thank you for all your help with the boat and the new house. You really went out of your way time and again and I appreciate it!
Jeff K.
CEO
Roger,
About 6 months ago, you did an outstanding job of installing a remote starter on my wife's car (Acura MDX). I wanted to recognize your excellent service and effort. What is the best way to do this (email. BBB, etc.)?
Thank you for exceeding our expectations.
Regards,
Ryan W.
Thank you guys so much for helping me and for doing such a good job! I will pass along a very good experience to others.
Kitty R.
I have been in and out of your store (Twinsburg) over the past week with my 16 year old son and his blue 2000 Saturn LS1. I just wanted to say that I was very impressed with your professionalism, work quality and price. He is satisfied also. I just thought I'd let you know that we will both recommend your store for purchase and installation to anybody. I've already mentioned your store to a few co workers. Thanks again.
Roger,
You're the greatest! You have a customer for life!
All the best,
Bob G.
Thank you Roger so much for the fabulous service and input!! We love the TV. The sound is awesome. The surround sound in the basement is better than ever as well. Noah and his Grandmother have already watched 3 movies this weekend.
Thanks again for getting everything installed so quickly!
Enjoy the holiday!
Sam
Dear Mr. Buell:
Thank you for sending your crew to my home within 48 hours of when I ordered Direct TV the week of Thanksgiving. I was not there, but my wife tells me they represented your company in a very professional way.
Most of all, I would like to thank Nick for his complete honesty. He could have installed the system and had it up and running, but instead recognized that there would likely be a problem with the signal when the trees grew leaves once again next spring. He called me directly and advised us not to go ahead with the installation. Also, because my wife had taken our children to a doctor's appointment and she wound up leaving earlier than expected, Nick took the time to make sure our house was locked and secure.
My wife and I appreciate his honesty and you should be proud of the people you are putting out on the street.
Unfortunately the problem tree belongs to a neighbor, but we are looking for a solution so we can soon become customers of yours and Direct TV.
Sincerely,
David S.
Hi Roger,
I have recently moved back home to Cleveland from Lexington, Kentucky as I went to the University of Kentucky for college. Back in high school I had many installations and various jobs done at Summit and was always satisfied with the work that was done. In just the short time that I have been back in Cleveland I have been very impressed with your television commercials and radio ads for Summit Sound & Security. Keep up the good work with the advertising and marketing for your business. I will always recommend Summit to my friends.
Hunter W.
Roger,
Thanks again for the great job you and your guys did on the dash display and backup camera. I wanted to get a quote to upgrade the sound system and what you would recommend. I have a friend who has put an additional 8’’ sub in the back and two smaller speakers in the roof next to the stock ones between the front and back. Not exactly sure what he has done in the front of the car.
I knew I was going to need to do this sooner or later.
Let me know what you think.
Best Regards
Dan P.
Division Manager
Hello,
I came into Summit in March for car window tinting. Needless to say I was and still am extremely happy with the results that your team members did on my car. Any time I hear someone say they want to tint their windows I let them know how well your business did and the quality of the workmanship as well as where you are located.
My question is: Do you give a discount for a repeat customers? I have a new 2016 Dodge Dart and wanted to get a ball park price quote for that vehicle.
Thank you,
James B.
Hi Roger,
This email of thanks is long overdue.
My wife , Christina and I have enjoyed all summer long the Heos unit that your guys installed and hooked up to those outdoor speakers in our back yard. What an absolute upgrade to enjoying music in the back yard . Its awesome and we thank you for your consulting us to do it. Also, the Heos that you integrated with our MS radio/intercom unit in the house is working great too. Huge difference in listing to our sirius radio and pandora .
Summit Sound does a great job and is well worth the service and consulting provided.
Chas L.
Hudson,Ohio
Dear Mr. Buell,
I wanted to write and let you know that your technician, Andrew, helped me over the phone when I had issues with my 1 way R start on my Focus 2014. The install was done in Jan. 2015, and the other day it would not engage my car. Andrew walked me thru the process of reconfiguring both remote starters & they now work like a charm. A big Shout out Thank you to Andrew. He was patient & kind & respectful.
God Bless you all & Thank you!
Bety H.
Bedford, Ohio
Roger,
This follows up on the recent replacement outdoor speaker install while we were away. I wanted to pass along my thanks for your diligence in support of the replacement for the two speakers that had stopped working. We appreciate your persistence and the favorable outcome. Thanks again for your efforts and support. This is why we like to support local providers like you/Summit Sound.
Bill S.
Roger,
I know you’re on vacation, but I couldn’t wait to tell you how thoroughly impressed we were with Ron and Dominic. They are the consummate of professionalism and a great face for your company, you should be very proud to have them on your team. The ease of use, service and quality of product you provided is second to none and met ALL of our expectations. Thank you for making the trek all the way to Ashland for us, we appreciate it greatly.
Rebecca & Bob S.
Ps. We will be in touch to discuss a date to do some audio updating to our Kelleys Island home, stayed tuned...
